• ERS recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.
• This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by ERS and its subsidiaries and affiliates.
• This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by ERS through any of ERS’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
• For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean ERS. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
• By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
• This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of ERS’s business partners, advertisers, sponsors or other sites to which ERS provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
• This Privacy Policy is an integral part of your User Agreement with ERS and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
• The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
• "Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
• Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
• Other information: We many also collect some other information and documents including but not limited to:
• Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that ERS may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. ERS will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case a User does not wish to provide this information or opts for deletion of the information already provided, ERS may not be able to process the desired booking request. ERS will never share any of the above information collected including PAN card details, Vaccination status & certificate , Passport details , Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
• ERS will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
• Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
• In case user wishes to delete their account, they can do so using this Link.
• Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with ERS you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that ERS does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of ERS as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
• ERS does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
COMPANIES IN THE SAME GROUP:• In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bo
• If the assets of ERS are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:• We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for ERS customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.
• ERS may share your Personal Information to third party that ERS may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
• We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
• Occasionally, ERS will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
• To help people discover You, the Website and App enable you to share your personal information. Our disclosures to third parties include, but are not limited to: disclosing your user information so that service providers may contact you about their services; disclosing your user information to third parties that assist Us in providing our services to you.
• We only reveal your information to firms and persons authorized to act on our behalf, and we will only disclose your information to other parties with your approval. Our partners and affiliates may receive aggregate information about how visitors use Our Website to create a better overall experience for You if you indicate that you would like to receive information from them about their opportunities, products, or services. We may share aggregated information about how visitors use our Website. Our partners and affiliates. When necessary, we'll hand up user data to comply with the law, defend our interests, or those of our connected firms, thwart criminal activity
• W All of our users' combined demographic, behavioral, and indirect information is used, such as the most frequently visited pages and the most often used services. Anonymized and compiled, this data is utilized. We use this data to determine what is best for our customers and how we can improve their overall experience. Also, we may use your information to ensure compliance with relevant laws. Analyzing the usage of Our resources, diagnosing issues, and avoiding fraud are just a few of the ways we utilize information about Your mobile device and computer hardware and software. or safeguard national security, or ensure the well-being of our users and the general public.
• Adverts, connections to other websites, apps, information, or resources may be found on the Website / App. These external links on the website/app are supplied by third parties over whom we have no control. Any external sites, apps, businesses, or individuals that may acquire or disclose your data are not under our control. We do not support the advertising, goods, or other content offered by such sites, applications, companies, or persons.
• It is your responsibility & duty to assure that any external applications, websites, or resources that collect and/or disclose your personal information do so in a manner that is consistent with this Policy and does not violate the privacy policies of any third parties. We are not responsible for any loss or damage resulting from Your reliance on the completeness or accuracy of the information provided by such applications, websites, or resources. Your information may be subject to the privacy policies of these other apps, websites, and resource providers. You should be aware of this. The external application or Website's Policy on privacy should be reviewed.
• All your user information is available for you to access and edit on the Website / App. The right to verify and confirm your identity and the information you provide about yourself is one that we hold dear. We Can deny or restrict Your access to, or correct, update or deletion of Your User Information if doing so would infringe on the rights of another person or if it is authorized by law
• Updates, changes, or modifications to this Privacy Policy may occur. As soon as the updated, changed, or modified Privacy Policy is published, it takes effect. Even if modifications have been made, Your continued use of the Website or App would be interpreted as Your tacit consent to the new Privacy Policy.
• Weuse cookies and other methods of tracking. For example, a cookie may gather information about how users interact with a website. Other technologies, such as cookies, may be used to retrieve data that a user has already provided. You can manage cookies in most browsers if you don't want cookies. In most browsers, you may select whether or not to get a notification when a cookie is placed or whether or not to prevent cookies. Internet domain and host names, IP addresses, browser software, operating system kinds, stream patterns, and dates and times that Our App / Website is viewed are all examples of data that tracking technologies may collect. It is only through the use of cookies and other tracking technologies that we can continually enhance our Website and App.
• This Privacy Policy does not cover all possible uses of Your Information. Therefore we cannot guarantee that it will never be exposed in ways not explicitly specified here. As a result, although we are dedicated to preserving Your privacy, we cannot and do not guarantee that Your personal information or private conversations will always stay secure. Your use of the Website and App, as well as any information you publish or access, is at your own risk. As such, you understand and accept that you will be held fully responsible and liable for your actions on and off the Website and App as a result.
• This agreement applies to any complaint or dispute brought against Us by a third party due to information that You have provided to third parties, whether via our Website or App or in any other way, as well as your use of third-party websites, apps, and resources. Please be aware that we are not responsible for the acts of third parties who may have access to Your Information.
• All of the clauses in this Privacy Policy are severable unless otherwise stated or implied in the context of the agreement unless otherwise stated or implied. The other provisions of this Privacy Policy will not be affected by any judgment or declaration that one or more of the provisions are null and invalid. Information on How to Contact Us Please contact us at info@ersinfo.in with any questions or concerns you may have regarding our Privacy Statement. The same shall be addressed by all commercially reasonable means.